Terms and Conditions

The CertiEdge Ltd (hereafter referred to as the “company”, “The CertiEdge”, “we”, “us”, and “our”) provides www.thecertiedge.com. We encourage prospective clients to read The CertiEdge's terms and conditions, prior to any purchases.

Definitions

The “Company”, “The CertiEdge”, “We”, “Us”, “Our” - this refers to The CertiEdge Ltd with a registered office at Bangalore
“Client”, “Your”, “You” - this refers to the individual purchasing from The CertiEdge that intends to attend a training event.

“Booker” - this refers to the person making the booking with The CertiEdge, on behalf of a client attending the course.
“The Website” - this refers to the www.thecertiedge.com.

“Terms and Conditions” - this refers to the terms of usage and conditions under which all purchases are pursued and the website is utilized.

“Booking Form” - this is an agreement between The CertiEdge and its clients, with regard to prospective delivery of services.
“Joining Instructions” - this refers to a set of instructions that are given to clients upon receipt of payment, regarding event-related details.

“CertiPass” - this refers to a non-refundable, non-cancellable, 12-month (unless agreed otherwise) agreement between The CertiEdge and the client.
This also refers to a purchase of a course in a specific location, but the client has not specified their preferred training date.

“Working Days” - this refers to days between Monday and Friday, excluding Public Holidays.

1. Prices: All pricing quotations are only valid for 7 days from the date that they are first sent to the client. All prices are subject to change due to the dynamic nature of our business and of the training industry.The published prices exclude VAT. Clients and Companies must pay The CertiEdge any VAT that is chargeable on services that are provided; The CertiEdge will list the correct VAT amount on the invoice - as required by statute.

All quotations exclude VAT. If the corresponding purchase is pursued, as required by statute, VAT will be applied at the point of purchase and feature within the sales invoice.
The published prices do not include any travel, accommodation, or living expenses which the client may incur in attending unless specifically mentioned on the Booking Form. 

VAT is payable regardless of the Client’s country of origin; the point of supply for VAT purposes is the location of the course. 

If a third party vendor, certification body, or service provider alters their examination fee or material cost, The CertiEdge reserves the right to adjust the relevant training course prices to reflect such alterations.
Training event prices listed on correspondence, brochures, leaflets, and materials belonging to The CertiEdge are not legally binding due to anticipated price fluctuations; they are advisory at the time of public dissemination and do not constitute as part of a legal agreement.
 

2. Payments:The course fee(s), including VAT, are payable in full immediately upon receipt of the invoice. Clients wishing to make payments made from non India accounts or credit cards must be responsible for all bank charges in relation to the overseas transactions.

Where a Purchase Order is issued, it must clearly state the purchase order number, course dates, full Invoice amount, and contact details for invoicing. When more than one course is booked on the same booking form, full payment for all courses is required immediately upon confirmation before the commencement of the first course.

CertiPass contracts must be paid in full upon confirmation - prior to any clients attending an event. The CertiEdge reserves the right to refuse entry to a training event until the course fee is paid in full. Please also note that examination results and certificates will not be issued until the full fee has been paid. The CertiEdge’s “CertiPass” product has a strict 12-month expiry policy (unless explicitly agreed otherwise on the booking form), which will be strictly adhered to under all circumstances.

CertiPasses are valid for up to a maximum of 12 months (unless agreed otherwise on the booking form) from the date of the order and are nontransferable, non-refundable, and non-cancellable under any circumstances.

All administration fees for cancellations are payable immediately upon receipt of the invoice. The Terms of this agreement override over any other terms of business or purchase conditions put forward by the client.

Once a partial or full payment has been processed, over the phone or on the website by the following methods: Debit Card, Credit Card, American Express, Cheque or Bank transfer, the Client will adhere to The CertiEdge’s terms and conditions, irrespective of a booking form having been signed. 

All payments shall be made in cleared funds, without any deduction or set-off and free and clear of and without deduction for or on account of any taxes, levies, imports, duties, charges, fees and withholdings of any nature now or hereafter imposed by any governmental, fiscal or other authority save as required by law. If a customer is compelled to make any such deduction, it will pay to the receiving Party, The CertiEdge, such additional amounts as are necessary to ensure receipt of the full amount which that party would have received but for the deduction.
All payments must be received, regardless of payment terms, prior to an examination being issued or delivered by the Company
It is the responsibility of the Client to ensure that the person that approved the purchase of a product, has the correct purchasing authority.

3. Cancellations:

Cancellations made by The CertiEdge

The CertiEdge reserves the right to cancel, move, and reschedule a training event or course due to circumstances that are beyond The CertiEdge’s control, such as trainer illness or low attendance. Reasonable efforts will be made to contact and notify clients of any alterations to their training event or course. If a training event is cancelled, The CertiEdge will either re-allocate Clients on to future training events with the Client’s consent, offer Virtual training events, or elearning training.

Client Cancellations

If you need to make a cancellation, please notify The CertiEdge in writing or via email to the following email address - [email protected]
All cancellation and rescheduling fees are due immediately via debit or credit card.

All cancellations made between 0-15 days prior to the course start date, are subject to a 100% cancellation fee, based upon the full course fee (+ VAT), which must be paid in full upon cancellation.

All cancellations that are made between 15-30 days prior to the course start date, are subject to a 75% cancellation fee, based upon the full course fee (+ VAT), which must be paid in full upon cancellation.

All cancellations that are made between 30-45 days prior to the course start date, are subject to a 25% fee, based upon the full course fee (+ VAT), which must be paid in full upon cancellation.

4. Re-scheduling courses or exams:
Re-scheduling courses or exams with less than 30 days notice prior to the course start date, will result in a 75% charge of the full value of the course booked, in addition to the prior invoice inclusive of VAT.

Re-scheduling courses or exams between 31-40 days prior to the course start date, will result in a 50% charge of the full value of the course booked, in addition to the prior invoice inclusive of VAT.

Re-scheduling courses or exams between 41-50 days prior to the course or exam start date, will result in a 25% charge of the full value of original booking, in addition to the prior invoice inclusive of VAT.

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5. Refunds:

When a refund is issued to the Client by The CertiEdge, the refund may take up to a maximum of 20 working days to be processed. Refunds will be processed using the same payment method that the original payment was made. Deposits and banking fees are non-refundable.

The CertiEdge will not be liable for any fluctuation in exchange rates or bank charges for overseas refund transactions.
Course examination vouchers are non-refundable.

Where a customer has outstanding monies, any refunds granted will be offset against any outstanding monies.