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  • Service Now

Service Now

  • By Certiedge official
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Course Duration: 32 Hours of Comprehensive Learning

Mode of Learning:

Choose the training format that best fits your schedule and learning style:

  1. Online Instructor-Led Training – Learn directly from certified experts in live interactive sessions.
  2. Online Self-Paced Learning – Study anytime, anywhere with flexible access to course materials.
  3. Onsite / Classroom Training – Experience hands-on, instructor-led sessions in a collaborative environment.

What’s Included:

Our comprehensive training program is designed to ensure a complete, career-ready learning experience. You’ll get:

  • Onsite Instructor-Led Sessions
  • Live Role
  • Certified Trainers
  • Post-Training Support
  • Resource Materials including eBooks, eGuides, and reference documentation.
  • Real-World Scenarios & Case Studies
  • Networking Opportunities
  • Group Projects and Collaborative Activities
  • Best Practices and Industry Insights
  • Access to Recorded Sessions (available only for online programs) for flexible review.
  • Follow-Up Sessions
  • Tool Demonstrations and Walkthroughs

Empower your career with expert-led, practical, and flexible training designed to help you master real-world skills and stay ahead in the industry.

 

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Course Content

Welcome to ServiceNow

  • ServiceNow Platform Overview
  • Understanding the Next Experience UI
  • Navigation and Access Control
  • Lists, Filters, and Forms
  • Hands-on Lab: Navigation, Forms, and Task Management

Configuring Users, Roles, and Application Security

  • User Management: Users, Groups, and Roles
  • Role-based Access Control (RBAC)
  • Access Control Rules and Security Policies
  • Application and Module Permissions
  • Hands-on Lab: Configuring Users and Security Rules

Data Management and Configuration

  • Tables, Dictionary Entries, and Relationships
  • Data Import and Export
  • Scheduled Data Import and Transform Maps
  • Configuration Management Database (CMDB) and Asset Management
  • Hands-on Lab: Table Management, Data Import, and CMDB Configuration

ITSM Process in ServiceNow

  • Incident Management
  • Problem Management
  • Change Management
  • Service Catalog and Request Management
  • Knowledge Management
  • Hands-on Lab: Create and Manage Incidents, Problems, and Changes

Reporting, Dashboards, and Performance Analytics

  • Building Reports and Dashboards
  • Performance Analytics and Metrics
  • Creating Data Visualizations and Scheduled Reports
  • Hands-on Lab: Building Interactive Dashboards

Instance Management and Maintenance

  • Instance Health and Performance
  • Cloning and Upgrading Instances
  • Troubleshooting and Log Analysis
  • Hands-on Lab: Instance Management and Monitoring

ServiceNow ATF and Capstone Project

  • Introduction to Automated Test Framework (ATF)
  • Creating Test Suites and Test Cases
  • Running Tests and Analyzing Results
  • Capstone Project: Building a Mini ITSM Workflow with ATF
  • Hands-on Lab: Implementing ATF and Automation

ServiceNow Studio and Application Scoping

  • Introduction to ServiceNow Studio
  • Application Scoping and Creation
  • Managing Application Files
  • Hands-on Lab: Building Your First Scoped Application

Designing and Developing Applications

  • Data Modeling: Tables, Fields, and Relationships
  • Business Rules and Client Scripts
  • UI Policies and Data Policies
  • Hands-on Lab: Building Custom Applications and Forms

Service Portal Development

  • Introduction to Service Portal
  • Designing Custom Widgets
  • Self-Service Portals and Knowledge Management
  • Hands-on Lab: Building a Self-Service Portal

Flow Designer and Workflow Automation

  • Introduction to Flow Designer
  • Designing Flows and Actions
  • Workflow Automation and Orchestration
  • Approval and Notification Workflows
  • Hands-on Lab: Building Automated Flows

Integration with Third-party Systems

  • REST and SOAP APIs
  • MID Server Configuration
  • Integration Hub and Spoke Connectivity
  • Hands-on Lab: Integrating External Systems using REST and SOAP

Notifications and Email Management

  • Configuring Email Notifications
  • Inbound and Outbound Email Actions
  • Notification Templates and Event Management
  • Hands-on Lab: Implementing Email Notifications and Alerts

Introduction to ServiceNow RPA

  • Understanding ServiceNow RPA Capabilities
  • Overview of Robotic Process Automation
  • Use Cases for RPA in ITSM

Designing RPA Workflows

  • Building RPA Workflows in ServiceNow
  • Triggering RPA Bots from ServiceNow
  • Integrating RPA with ITSM Processes
  • Hands-on Lab: Creating Automated Bots for ITSM Tasks

Automation Engine and Orchestration

  • Introduction to ServiceNow Automation Engine
  • Orchestrating RPA Tasks
  • Scheduling and Monitoring RPA Jobs
  • Hands-on Lab: Orchestrating Multi-step RPA Workflows

Advanced RPA Concepts and Best Practices

  • Exception Handling and Error Management
  • Building Resilient and Scalable Bots
  • Real-time Monitoring and Logging
  • Hands-on Lab: Error Handling and Optimization in RPA

Course Includes:

  • Price:
    ₹42,000.00 ₹55,000.00
  • Lessons:74
  • Level:Intermediate
₹42,000.00 ₹55,000.00
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